Spotify Unite

Integrating topic-based communities directly into Spotify to enhance fan engagement and loyalty.

Spotify Unite

Integrating topic-based communities directly into Spotify to enhance fan engagement and loyalty.

PRODUCT TYPE

New Feature (B2C/C2C)

PLATFORM

Mobile

Timeline

12 weeks (2023)
BACKSTORY

From a night out to a product idea

The idea all came from a personal experience at a ZHU concert in SF, which made me want to recreate this social aspect, and bonding experience.

I even made it in the music video!

How might we create a scalable experience that fosters fan engagement, builds community, and strengthens loyalty, turning passive listeners into active participants?

How might we create a scalable experience that fosters fan engagement, builds community, and strengthens loyalty, turning passive listeners into active participants?

OPPORTUNITY

Where’s the social side of music?

Music lovers crave deeper discussions and shared experiences.

My competitive analysis showed that existing platforms miss this connection.

YouTube Music

YouTube Music

YouTube Music

Limited to comments

Limited to comments

Limited to comments

Soundcloud

Soundcloud

Soundcloud

Direct messages only

Direct messages only

Direct messages only

Spotify

Spotify

Spotify

Lacks social interaction

Lacks social interaction

Lacks social interaction

INFORMATION ARCHITECTURE

Dissecting the flow to integrate communities

Unsure how to start, I mapped Spotify’s full flow to understand its structure, then identified the best spots to add entry points for communities.

SOLUTION

A social layer for Spotify

I designed Spotify Unite, a seamless integration of Artist, Album, and Song Communities within Spotify. These spaces let fans engage, share, and personalize their experience.

I designed Spotify Unite, a seamless integration of Artist, Album, and Song Communities within Spotify. These spaces let fans engage, share, and personalize their experience.

Artist Community Page

Album Community Page

Song Community Page

Improving thread clarity through color

Users struggled to distinguish posts from replies. I solved this with color-coded replies based on profile pictures, which also sparked a new customization feature.

Users struggled to distinguish posts from replies. I solved this with color-coded replies based on profile pictures, which also sparked a new customization feature.

Deeper fan interaction

Fans wanted to highlight specific song moments. I expanded this beyond timestamps to allow attachments in messages, making discussions richer.

Fans wanted to highlight specific song moments. I expanded this beyond timestamps to allow attachments in messages, making discussions richer.

IMPACT

Retention and growth through community

This project aimed to enhance fan engagement on the platform by fostering a sense of belonging, ultimately increasing user loyalty and retention. I tested five people and graded there responses.

  • 80% loved the concept, calling it a “natural fit” for Spotify.

  • 60% were skeptical about frequency of use, highlighting the need for passive engagement features.

Future Potential: Community features could enhance Spotify Premium’s value, driving longer user retention and artist-backed engagement.

  • GET IN TOUCH ✧ LET'S TALK ✧

  • GET IN TOUCH ✧ LET'S TALK ✧

© 2025 Dexter Sulit

sulitdexter@gmail.com